> ## Documentation Index > Fetch the complete documentation index at: https://docs.userplane.io/llms.txt > Use this file to discover all available pages before exploring further. # Intercom Inbox > Create recording links and view recordings from the Intercom inbox sidebar After [connecting Intercom](/integrations/intercom), a Userplane sidebar app appears in your Intercom inbox. This app lets agents create recording links, view recordings, and associate them with conversations — all without leaving Intercom. ## Creating a recording link Open a conversation in the Intercom inbox and click the **Userplane** sidebar app.

Click **Create Link**, select a **project** and **domain** from the dropdowns, then click **Create**.

The link is generated and ready to share. Copy it to your clipboard.

Paste the recording link into the conversation and send it to the customer.

## Viewing recordings When a customer completes a recording, it appears in the conversation automatically. The customer clicks the link and completes the recording. You receive a notification in the conversation.

Click the recording in the sidebar to view its details, or open it in Userplane for full [playback](/recording/playback).

Watch the video and inspect the captured data — console logs, network requests, user actions, and metadata.

## Conversation linking Recordings created through the Intercom sidebar are automatically linked to the conversation. This makes it easy to find the recording later from either Userplane or Intercom. Once you've reviewed the recording and resolved the issue, close the conversation as normal.

The recording remains linked to the conversation for future reference.

## Using Cmd+K instead If you prefer keyboard shortcuts, you can also create recording links using the Intercom Cmd+K action menu. Press **Cmd+K** (or **Ctrl+K** on Windows), type **Userplane**, and follow the prompts. See [Intercom Shortcuts](/integrations/intercom-shortcuts) for details. ## Requirements * The Intercom integration must be [connected](/integrations/intercom). * The agent must be a member of the Userplane workspace.