> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom Notifications

> Automatic admin notes when customers complete recordings from Intercom conversations

When a customer completes a recording from a link created in an Intercom conversation, Userplane automatically posts an admin note to that conversation. This keeps the conversation thread up to date without any manual steps.

## What gets posted

The admin note includes a notification that the recording has been received and a direct link to view it in Userplane. Click the link to open the recording detail view with video playback, console logs, and network data.

<Note>Admin notes are only visible to your team — your customer won't see them.</Note>

## How notifications are triggered

Intercom notifications are context-tied. Userplane posts a note when:

1. A recording link was created from an Intercom conversation (via the [inbox sidebar](/integrations/intercom-inbox) or [Cmd+K shortcut](/integrations/intercom-shortcuts)), and
2. The customer submits a recording using that link.

Links created outside of Intercom — such as from the Userplane dashboard or a reusable link — are not associated with a conversation and will not trigger an admin note.

## Enabling Intercom notifications

<Steps>
  <Step title="Open notification preferences">
    Go to [Account Settings > Notifications](https://dash.userplane.io/_/account?tab=workspaces).
  </Step>

  <Step title="Enable Intercom">Toggle **Intercom** on under Incoming Recordings.</Step>
</Steps>

The Intercom channel only appears if your workspace admin has connected the Intercom integration. If you do not see it, ask your admin to [connect Intercom](/integrations/intercom).

## Disabling Intercom notifications

<Steps>
  <Step title="Open notification preferences">
    Go to [Account Settings > Notifications](https://dash.userplane.io/_/account?tab=workspaces).
  </Step>

  <Step title="Disable Intercom">Toggle **Intercom** off under Incoming Recordings.</Step>
</Steps>

## Requirements

* The Intercom integration must be [connected](/integrations/intercom) by a workspace owner or admin.
* The recording link must have been created from an Intercom conversation — links created elsewhere are not associated with a conversation and won't trigger a note.

## Related articles

* [Intercom Integration](/integrations/intercom) — overview and connection guide.
* [Using Userplane in Intercom](/integrations/intercom-inbox) — how the inbox sidebar app works.
* [Intercom Shortcuts](/integrations/intercom-shortcuts) — use Cmd+K to create links fast.
* [Notification Channels & Preferences](/account/notifications) — configure all notification types and channels.