> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Other Help Desks

> Use the Chrome extension to manage recordings when your help desk isn't Intercom or Zendesk

If your team uses a help desk other than Intercom or Zendesk — Freshdesk, HubSpot, Help Scout, Salesforce Service Cloud, or any other browser-based tool — the Userplane Chrome extension provides the same core workflow: create recording links, manage links, and view recordings from a side panel that works alongside any tab.

## Why use the Chrome extension

* **Works with any web-based tool** — no marketplace installation or OAuth connection required.
* **Auto-populates link references** — the current page URL (e.g., your ticket page) is captured automatically.
* **Same features** — create links, manage links, view recordings, filter, search, and share — just like the Intercom and Zendesk integrations.
* **Keyboard shortcuts** — press `Cmd+Shift+Y` to create a link in seconds.
* **No integration setup** — install the extension, sign in, and start creating links immediately.

## Getting started

<Steps>
  <Step title="Install the Chrome extension">
    Install **Userplane** from the [Chrome Web Store](https://chromewebstore.google.com/detail/request-screen-recording/bgmbeifpcfepegcjhjdbocjbecpfmakm) and pin it to your toolbar. See [Chrome Extension](/integrations/chrome-extension) for details.
  </Step>

  <Step title="Sign in and select your workspace">
    Open the side panel and sign in with your Userplane account. Select your workspace if you belong to multiple.
  </Step>

  <Step title="Open a ticket in your help desk">
    Navigate to the ticket or conversation where the customer is reporting an issue.
  </Step>

  <Step title="Open the side panel">
    Click the Userplane icon in your toolbar — or press `Cmd+Shift+Y` (Mac) / `Ctrl+Shift+Y` (Windows/Linux).
  </Step>

  <Step title="Create a recording link">
    The **Link Reference** field auto-populates with the ticket URL. Select a **domain** and **project**, then click **Create Link**.

    <Frame caption="Create link with auto-populated reference">
      <img src="https://mintcdn.com/userplane/8_FOZno9A0XwGdNH/media/extension/extension-create-link-prefill-reference.png?fit=max&auto=format&n=8_FOZno9A0XwGdNH&q=85&s=25b0a8aea535b4f4a2df3740ce58d6b9" width="1496" height="970" data-path="media/extension/extension-create-link-prefill-reference.png" />
    </Frame>
  </Step>

  <Step title="Share the link">
    Copy the link and paste it into your help desk reply. The customer clicks the link, records their screen, and you receive the recording in Userplane.

    <Frame caption="Share the recording link">
      <img src="https://mintcdn.com/userplane/8_FOZno9A0XwGdNH/media/extension/extension-share-link.png?fit=max&auto=format&n=8_FOZno9A0XwGdNH&q=85&s=5fec0142240a74e0775788ad621b54d5" width="1496" height="969" data-path="media/extension/extension-share-link.png" />
    </Frame>
  </Step>
</Steps>

## Comparison with native integrations

| Capability                      | Intercom / Zendesk Integration      | Chrome Extension                        |
| ------------------------------- | ----------------------------------- | --------------------------------------- |
| Create recording links          | Inside the help desk UI             | Side panel alongside any tool           |
| Auto-populate reference         | From conversation or ticket context | From current tab URL                    |
| View recordings                 | In-app sidebar + dashboard          | Side panel + dashboard                  |
| Ticket tagging / internal notes | Automatic                           | Manual (paste the link into your reply) |
| Keyboard shortcuts              | `Cmd+K` (Intercom)                  | `Cmd+Shift+Y`                           |
| Setup required                  | OAuth + marketplace install         | Install extension and sign in           |

## Tips for teams without a native integration

* **Enable Prefill Reference** — in [extension settings](/integrations/chrome-extension-settings), keep this toggle on so the ticket URL is captured automatically every time you create a link.
* **Use reusable links with templates** — create [reusable recording links](/recording-links/reusable) and embed them in your help desk's canned responses, macros, or templates.
* **Use the omnibox for fast access** — type `userplane` in the Chrome address bar, press Tab, type a ticket number or customer name, and press Enter. See [Chrome Extension Shortcuts](/integrations/chrome-extension-shortcuts).
* **Organize by project** — assign links to [projects](/recording/projects) so recordings are easy to filter by team, product area, or customer segment.

## Related articles

* [Chrome Extension](/integrations/chrome-extension) — full installation and overview guide.
* [Chrome Extension Side Panel](/integrations/chrome-extension-side-panel) — creating links, managing links, and viewing recordings.
* [Chrome Extension Shortcuts](/integrations/chrome-extension-shortcuts) — keyboard shortcuts, context menus, and omnibox.
* [Help Desk Setup](/getting-started/helpdesk-setup) — connecting Intercom, Zendesk, or the Chrome extension.