> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack Notifications

> Get a direct message in Slack when a customer submits a recording

When a customer submits a recording, Userplane sends a DM in Slack to let the relevant agent know. Notifications include a direct link to open the recording in Userplane and, when the link was created from Slack, a link back to the original Slack message.

## What gets sent

The DM includes:

* A "Recording received" message with the link reference.
* A **View Recording** button that opens the recording in Userplane.
* A **View Original Message** button that deep-links back to the Slack channel or thread where the link was created (only present when the link was created via Slack).

<Frame caption="Recording received DM in Slack">
  <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/notifications/recording-received-dm.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=cc5cfaeeae0d6f8f8139f76752d00850" width="1920" height="958" data-path="media/slack/notifications/recording-received-dm.png" />
</Frame>

## How notifications are triggered

There are two ways an agent receives a notification, and they work together:

**Context-tied** — if you created the recording link from Slack (via the slash command or message shortcut), you automatically get a DM when the recording arrives. No additional setup needed.

**Preference-based** — any workspace member can opt in to receive Slack DMs for all recordings, not just ones they created from Slack. This is configured in your notification preferences.

<Note>
  If you created the link from Slack and also have the preference-based notification enabled, you
  receive only one DM — not two.
</Note>

## Enabling Slack notifications

<Steps>
  <Step title="Open notification preferences">
    Go to [Account > Notifications](https://dash.userplane.io/_/account?tab=workspaces).

    <Frame caption="Notification preferences">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/notifications/notification-preferences.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=551d078a9d76fc8b056a226c03ff1d8d" width="1920" height="958" data-path="media/slack/notifications/notification-preferences.png" />
    </Frame>
  </Step>

  <Step title="Enable Slack">
    Toggle **Slack** on under Incoming Recordings.
  </Step>

  <Step title="Authorize your Slack identity">
    Userplane will match your Userplane account email to your Slack user. If the match succeeds, notifications are active immediately.

    <Frame caption="Slack notification channel enabled">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/notifications/notification-slack-enabled.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=cda2a272d08f6d0d9a20cb53a8b841d5" width="1920" height="958" data-path="media/slack/notifications/notification-slack-enabled.png" />
    </Frame>
  </Step>
</Steps>

<Note>
  Slack notifications are only available when your workspace admin has [connected the Slack
  integration](/integrations/slack).
</Note>

## Disabling Slack notifications

<Steps>
  <Step title="Open notification preferences">
    Go to [Account > Notifications](https://dash.userplane.io/_/account?tab=workspaces).
  </Step>

  <Step title="Disable Slack">Toggle **Slack** off under Incoming Recordings.</Step>
</Steps>

## Requirements

* The Slack integration must be [connected](/integrations/slack) by a workspace owner or admin.
* Your Userplane account email must match your Slack user email for identity resolution to succeed.

## Related articles

* [Slack Integration](/integrations/slack) — overview and connection guide.
* [Slack Slash Command](/integrations/slack-commands) — create recording links from any channel.
* [Slack Message Shortcuts](/integrations/slack-shortcuts) — create links from a message context menu.
* [Notification Channels & Preferences](/account/notifications) — configure all notification types and channels.