> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack Message Shortcuts

> Right-click any Slack message to create a recording link in context, with the link posted back to that thread

When you [connect Slack](/integrations/slack), a **Create recording link** shortcut is added to every message's context menu. Use it when a customer describes an issue in Slack and you want to create a recording link tied to that exact message.

## Using the message shortcut

<Steps>
  <Step title="Open the message menu">
    Hover over any message in Slack and click the **three-dot menu** (More actions), or right-click the message.

    <Frame caption="Message context menu">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/shortcuts/message-shortcut-menu.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=17c8e6cfc28b157d3454cc13f4ba3805" width="1920" height="958" data-path="media/slack/shortcuts/message-shortcut-menu.png" />
    </Frame>
  </Step>

  <Step title="Select Create recording link">
    Click **Create recording link** from the list of shortcuts.

    <Frame caption="Selecting the Userplane shortcut">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/shortcuts/message-shortcut-select.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=067f588a61c1eaf4a61503fcc30ce6a3" width="1920" height="958" data-path="media/slack/shortcuts/message-shortcut-select.png" />
    </Frame>
  </Step>

  <Step title="Fill in the link details">
    The same link creator modal opens. Select a **Project** and **Domain**, and optionally edit the **Link Reference** and **Message for the recipient**.

    <Frame caption="Link creator modal">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/shortcuts/message-shortcut-modal.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=6ba5d0704ef2f336072e98786dbb5016" width="1920" height="958" data-path="media/slack/shortcuts/message-shortcut-modal.png" />
    </Frame>
  </Step>

  <Step title="Click Create">
    Click **Create**. The recording link is posted back to the channel as a reply to the original message.

    <Frame caption="Recording link posted as a reply">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/shortcuts/message-shortcut-link-created.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=7d259312b24e937a5661f2f68a3603b1" width="1920" height="958" data-path="media/slack/shortcuts/message-shortcut-link-created.png" />
    </Frame>
  </Step>
</Steps>

## Thread-aware behavior

The shortcut posts the recording link where it's most useful based on where the message lives:

* **Message in a thread** — the link is posted as another reply in the same thread, keeping the conversation together.
* **Message in the main channel** — the link is posted as a new thread reply on that message, starting a thread.

This means the context of the original message is preserved and visible to anyone reviewing the thread later.

## After the link is created

* The recording link appears as a reply to the original message.
* You receive a DM when the customer submits the recording. See [Slack Notifications](/integrations/slack-notifications).
* The recording and link appear in your Userplane dashboard.

## Viewing recordings

When the customer submits, open the recording in Userplane for full playback.

<Steps>
  <Step title="Recording received">
    You get a DM in Slack with a **View Recording** button and a **View Original Message** button that deep-links back to the Slack thread.

    <Frame caption="Recording received notification">
      <img src="https://mintcdn.com/userplane/oYgz4qon42ADp_DE/media/slack/notifications/recording-received-dm.png?fit=max&auto=format&n=oYgz4qon42ADp_DE&q=85&s=cc5cfaeeae0d6f8f8139f76752d00850" width="1920" height="958" data-path="media/slack/notifications/recording-received-dm.png" />
    </Frame>
  </Step>

  <Step title="Review the session">
    Watch the video and inspect the captured data.

    <Tabs>
      <Tab title="Recording">
        <Frame caption="Recording playback">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/media/player-playback-screen.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=34d146eb3b51ce95c95bfe81f72e50b3" width="1920" height="958" data-path="media/playback/media/player-playback-screen.png" />
        </Frame>
      </Tab>

      <Tab title="Console logs">
        <Frame caption="Console log list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/console/console-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=92504dd28ee4f6b7c76fae7e51123cfe" width="1920" height="957" data-path="media/playback/console/console-list-view.png" />
        </Frame>
      </Tab>

      <Tab title="Network logs">
        <Frame caption="Network request list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/network/network-panel-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=a6f970197afe084739ad82a0996fbd99" width="1920" height="958" data-path="media/playback/network/network-panel-list-view.png" />
        </Frame>
      </Tab>

      <Tab title="Actions">
        <Frame caption="Actions list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/actions/actions-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=648d0c27d24049f06610735f8bbfe212" width="1920" height="958" data-path="media/playback/actions/actions-list-view.png" />
        </Frame>
      </Tab>
    </Tabs>
  </Step>
</Steps>

## Requirements

* The Slack integration must be [connected](/integrations/slack).
* The agent must be a member of the Userplane workspace (matched by email).

## Related articles

* [Slack Slash Command](/integrations/slack-commands) — create recording links by typing `/userplane`.
* [Slack App Home](/integrations/slack-home) — browse and manage recording links from the Userplane tab.
* [Slack Notifications](/integrations/slack-notifications) — recording arrival notifications.
* [Slack Integration](/integrations/slack) — overview and connection guide.