> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Ticket Editor

> Insert recording links directly into replies from the Zendesk editor toolbar

The ticket editor integration adds a Userplane button to the Zendesk reply editor toolbar. Click it to create a recording link and insert it into your reply draft in one step — without opening the sidebar.

## How it works

<Steps>
  <Step title="Open a ticket">Open a ticket in Zendesk and start a reply.</Step>

  <Step title="Click the Userplane button">
    In the reply editor toolbar, click the **Userplane** button. A compact popover opens inline.

    <Frame caption="Ticket editor link form">
      <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/editor/create-link-form.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=39861d9625f03fa8c8b6d5a8c5d97952" width="1920" height="956" data-path="media/zendesk/zendesk-app/editor/create-link-form.png" />
    </Frame>
  </Step>

  <Step title="Create the link">
    Select a **project** and **domain**, optionally customize the message, then click **Create
    Link**.
  </Step>

  <Step title="Link is inserted">
    The recording link is automatically inserted into your reply draft. The popover closes and you
    can continue writing your response.
  </Step>
</Steps>

## Reviewing recordings

Once a customer completes a recording, there are two ways to access it:

<Steps>
  <Step title="Find the recording">
    <Tabs>
      <Tab title="Via ticket notification">
        When the recording is received, Userplane posts an **internal note** on the ticket — visible only to agents — with a direct link to the recording playback. Click the link to jump straight to the recording. See [Zendesk Notifications](/integrations/zendesk-notifications) for details.

        <Frame caption="Recording link created in ticket">
          <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/sidebar/link-created-view.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=a0d660e134163f7bd3618f624d0bc5d4" width="1920" height="957" data-path="media/zendesk/zendesk-app/sidebar/link-created-view.png" />
        </Frame>
      </Tab>

      <Tab title="Via Userplane dashboard">
        Click **View Recordings** in the [ticket sidebar](/integrations/zendesk-ticket-sidebar) opener to browse all recordings for your workspace.

        <Frame caption="Sidebar opener">
          <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/sidebar/opener-view.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=33539a997fd83c72171e73fb8077b118" width="1920" height="957" data-path="media/zendesk/zendesk-app/sidebar/opener-view.png" />
        </Frame>
      </Tab>
    </Tabs>
  </Step>

  <Step title="Review the recording">
    Watch the video and inspect the captured data — console logs, network requests, user actions, and metadata.

    <Tabs>
      <Tab title="Recording">
        <Frame caption="Recording playback">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/media/player-playback-screen.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=34d146eb3b51ce95c95bfe81f72e50b3" width="1920" height="958" data-path="media/playback/media/player-playback-screen.png" />
        </Frame>
      </Tab>

      <Tab title="Console logs">
        <Frame caption="Console log list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/console/console-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=92504dd28ee4f6b7c76fae7e51123cfe" width="1920" height="957" data-path="media/playback/console/console-list-view.png" />
        </Frame>
      </Tab>

      <Tab title="Network logs">
        <Frame caption="Network request list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/network/network-panel-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=a6f970197afe084739ad82a0996fbd99" width="1920" height="958" data-path="media/playback/network/network-panel-list-view.png" />
        </Frame>
      </Tab>

      <Tab title="Actions">
        <Frame caption="Actions list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/actions/actions-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=648d0c27d24049f06610735f8bbfe212" width="1920" height="958" data-path="media/playback/actions/actions-list-view.png" />
        </Frame>
      </Tab>
    </Tabs>
  </Step>
</Steps>

## When to use the editor vs. the sidebar

|              | Editor button                           | Sidebar app                                    |
| ------------ | --------------------------------------- | ---------------------------------------------- |
| **Access**   | Click in the reply editor toolbar       | Click Userplane in the ticket sidebar          |
| **Best for** | Quickly inserting a link into a reply   | Browsing recordings and creating links         |
| **Speed**    | Fastest — inline, auto-closes after use | Slightly more steps to open                    |
| **Context**  | Compact form                            | Full opener view with "View Recordings" option |

Both surfaces use the same project and domain options, and both create the same recording links. Choose whichever fits your workflow.

## Requirements

* The Zendesk integration must be [connected](/integrations/zendesk).
* The agent must be a member of the Userplane workspace.
* Domains must be [verified](/workspace/domain-verification) to appear in the domain dropdown.

## Related articles

* [Zendesk Ticket Sidebar](/integrations/zendesk-ticket-sidebar) — the full sidebar app experience.
* [Zendesk Integration](/integrations/zendesk) — overview and connection guide.
* [Requesting a Recording](/recording/requesting) — creating links from the Userplane dashboard.