> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Top Bar

> Create recording links from anywhere in Zendesk using the top bar app

The top bar app gives you quick access to Userplane from any page in Zendesk — not just tickets. Use it to create recording links before navigating to a specific ticket, or to generate links you want to share outside of Zendesk.

## Creating a link

<Steps>
  <Step title="Open the top bar app">
    Click the **Userplane** icon in the Zendesk top bar.

    <Frame caption="Userplane in Zendesk top bar">
      <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/navbar/opener-view.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=48ca4b4e83137a92c0199a0df15cc0d6" width="1920" height="957" data-path="media/zendesk/zendesk-app/navbar/opener-view.png" />
    </Frame>
  </Step>

  <Step title="Request a recording">
    Click **Request Recording**, then select a **project** and **domain** from the dropdowns.

    <Frame caption="Create link from top bar">
      <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/navbar/create-link-form.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=2b9bd6bb23a3e8eb1680f0de62b29cbd" width="1920" height="956" data-path="media/zendesk/zendesk-app/navbar/create-link-form.png" />
    </Frame>
  </Step>

  <Step title="Create and copy">
    Click **Create Link**. Copy the link URL to share it via email, Slack, or any other channel.

    <Frame caption="Link created from top bar">
      <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/navbar/created-link.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=70373ded106f99a08efdd79b87376d60" width="1920" height="955" data-path="media/zendesk/zendesk-app/navbar/created-link.png" />
    </Frame>
  </Step>
</Steps>

<Note>
  Since the top bar is not associated with a specific ticket, no ticket context (ID, subject,
  requester) is captured. For ticket-specific links, use the [ticket
  sidebar](/integrations/zendesk-ticket-sidebar) or [ticket
  editor](/integrations/zendesk-ticket-editor) instead.
</Note>

## Reviewing recordings

Once a customer completes a recording, there are two ways to access it:

<Steps>
  <Step title="Find the recording">
    <Tabs>
      <Tab title="Via ticket notification">
        If the link was created from a ticket, Userplane posts an **internal note** — visible only to agents — with a direct link to the recording playback. Click the link to jump straight to the recording. See [Zendesk Notifications](/integrations/zendesk-notifications) for details.

        <Frame caption="Recording link created in ticket">
          <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/sidebar/link-created-view.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=a0d660e134163f7bd3618f624d0bc5d4" width="1920" height="957" data-path="media/zendesk/zendesk-app/sidebar/link-created-view.png" />
        </Frame>
      </Tab>

      <Tab title="Via Userplane dashboard">
        Open the Userplane dashboard to browse all recordings for your workspace.

        <Frame caption="Sidebar opener">
          <img src="https://mintcdn.com/userplane/egKmOMA4so9foWLy/media/zendesk/zendesk-app/sidebar/opener-view.png?fit=max&auto=format&n=egKmOMA4so9foWLy&q=85&s=33539a997fd83c72171e73fb8077b118" width="1920" height="957" data-path="media/zendesk/zendesk-app/sidebar/opener-view.png" />
        </Frame>
      </Tab>
    </Tabs>
  </Step>

  <Step title="Review the recording">
    Watch the video and inspect the captured data — console logs, network requests, user actions, and metadata.

    <Tabs>
      <Tab title="Recording">
        <Frame caption="Recording playback">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/media/player-playback-screen.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=34d146eb3b51ce95c95bfe81f72e50b3" width="1920" height="958" data-path="media/playback/media/player-playback-screen.png" />
        </Frame>
      </Tab>

      <Tab title="Console logs">
        <Frame caption="Console log list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/console/console-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=92504dd28ee4f6b7c76fae7e51123cfe" width="1920" height="957" data-path="media/playback/console/console-list-view.png" />
        </Frame>
      </Tab>

      <Tab title="Network logs">
        <Frame caption="Network request list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/network/network-panel-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=a6f970197afe084739ad82a0996fbd99" width="1920" height="958" data-path="media/playback/network/network-panel-list-view.png" />
        </Frame>
      </Tab>

      <Tab title="Actions">
        <Frame caption="Actions list">
          <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/playback/actions/actions-list-view.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=648d0c27d24049f06610735f8bbfe212" width="1920" height="958" data-path="media/playback/actions/actions-list-view.png" />
        </Frame>
      </Tab>
    </Tabs>
  </Step>
</Steps>

## When to use the top bar

* **Pre-creating links** — generate a recording link before starting a conversation.
* **Sharing outside Zendesk** — copy a link to send via email, Slack, or any channel outside of Zendesk.
* **Quick access** — create a link without navigating to a specific ticket.

## Requirements

* The Zendesk integration must be [connected](/integrations/zendesk).
* The agent must be a member of the Userplane workspace.
* Domains must be [verified](/workspace/domain-verification) to appear in the domain dropdown.

## Related articles

* [Zendesk Ticket Sidebar](/integrations/zendesk-ticket-sidebar) — create ticket-specific links with full context capture.
* [Zendesk Integration](/integrations/zendesk) — overview and connection guide.
* [Reusable Recording Links](/recording-links/reusable) — create links that can be used multiple times.