> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userplane.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reusable Recording Links

> Use reusable links in help docs, macros, and templates for repeat recording collection

A **reusable recording link** can be used multiple times — by multiple customers, a customer group, or even the same customer multiple times. Instead of creating a new link each time, you create one link and use it over and over. Each use creates a separate recording, all organized under that same link.

## When to use reusable links

Reusable links work best when you want to collect recordings from multiple customers using the same entry point:

* **Help center articles** — embed a reusable link in a troubleshooting guide so any customer reading that article can submit a recording.
* **Support macros** — create a macro in [Intercom](/integrations/intercom-macros) or share via your help desk with a reusable link that agents can send to customers without creating a new link each time.
* **Slack channels** — pin a reusable link in a Slack channel so any agent can share it when a customer needs to record.
* **Email templates** — add a reusable link to your canned responses or email signatures.
* **Support forms and feedback** — place a link in your app's support section, feedback forms, or help widgets for ongoing recording collection.

## How they work

<Steps>
  <Step title="Create the link">
    Create a recording link and enable the **Reusable** toggle.

    <Frame caption="Reusable link toggle">
      <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/links/create-link/create-link-reusable-on.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=4edf14a04e6a2ab0e7e3927c40de2100" width="2940" height="1492" data-path="media/links/create-link/create-link-reusable-on.png" />
    </Frame>
  </Step>

  <Step title="Share it">
    Share the link URL wherever you need it — help docs, macros, templates, anywhere.

    <Frame caption="Share link modal">
      <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/links/share-link/share-link-modal.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=076a3ada7385260c7542830d9002b6ed" width="1920" height="957" data-path="media/links/share-link/share-link-modal.png" />
    </Frame>
  </Step>

  <Step title="Recordings come in">
    Each time a customer opens the link and completes a recording, a new recording is created. The
    link creator is notified for every incoming recording.
  </Step>

  <Step title="View all recordings">
    All recordings collected through that link are grouped together. View them all by clicking the
    link on the [Links](https://dash.userplane.io/_/links) page.

    <Frame caption="Links list view">
      <img src="https://mintcdn.com/userplane/iHJrxtyvOmNXmfMS/media/links/links-list.png?fit=max&auto=format&n=iHJrxtyvOmNXmfMS&q=85&s=00ec28b00b72a16c38ff43605b08f122" width="2580" height="1492" data-path="media/links/links-list.png" />
    </Frame>
  </Step>
</Steps>

## Choosing between one-time and reusable

| Feature           | One-time                         | Reusable                     |
| ----------------- | -------------------------------- | ---------------------------- |
| Uses              | Single recording                 | Unlimited recordings         |
| Best for          | Individual support conversations | Templates, macros, help docs |
| Expires after use | Yes                              | No                           |

Use one-time links when you're working directly with a specific customer. Use reusable links when you want to collect recordings from many customers through the same channel.

## Related articles

* [Intercom Macros](/integrations/intercom-macros) — using reusable links in Intercom.
* [Zendesk Ticket Sidebar](/integrations/zendesk-ticket-sidebar) — using reusable links in Zendesk.
* [Slack Slash Command](/integrations/slack-commands) — creating recording links from Slack.