What the integration does
- Installs a sidebar app in the Intercom inbox for creating links and viewing recordings.
- Adds a Cmd+K shortcut so agents can type “Userplane” in the action menu to create recording links without navigating away from a conversation.
- Associates recordings with Intercom conversations automatically.
- Supports using reusable recording links in Intercom macros.
Connecting Intercom
Open Integrations settings
Authorize
Authorize the connection in Intercom. Userplane requests permissions to read conversations and
manage the inbox sidebar app.
Only workspace owners and admins can connect the integration.
Permissions granted
When you authorize the Intercom connection, Userplane receives the following permissions:- Read conversation data to associate recordings with conversations.
- Install and manage the inbox sidebar app.
Disconnecting Intercom
- Go to Workspace Settings > Integrations.
- Click Disconnect next to Intercom.
Disconnecting removes the sidebar app from Intercom. Existing recordings and links are preserved.
Related articles
- Intercom Setup — quick setup guide.
- Using Userplane in Intercom — how the sidebar app works.
- Intercom Shortcuts — use Cmd+K to create links fast.
- Intercom Macros — use reusable links in macros.