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Userplane integrates with Intercom through OAuth, so your support agents can create recording links and view recordings without ever leaving the Intercom inbox.

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Connect Intercom

1

Open Integrations settings

Go to Workspace Settings > Integrations.
2

Click Connect Intercom

Click Connect Intercom. You’ll be redirected to Intercom to authorize the connection.
3

Authorize

Userplane requests permissions to read conversations and manage the inbox sidebar app.
4

Done

After authorizing, you’ll be redirected back to Userplane and the connection is active.
Only workspace owners and admins can manage the Intercom integration.

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What happens when you connect

  • Userplane is installed in your Intercom inbox. Your agents can create recording links and view recordings directly from conversations.
  • Intercom shortcuts are added to your workspace, so agents can request screen recordings from customers in just a couple of clicks directly inside Intercom.
  • If Userplane isn’t pinned to your sidebar, be sure to add it so it’s easy to access. To do so, go to your Intercom inbox, select Edit app, and pin Userplane.

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Invite Intercom admins

Once connected, you’ll be prompted to invite your Intercom admins as workspace members so they can use Userplane inside Intercom:
1

Select members to invite

Select which Intercom members you want to invite and click Invite Member.
2

Enter email addresses

You can also enter the email addresses of your workspace members directly.
3

Send invitations

Invited users will receive an email invitation to join your workspace.
4

Optionally whitelist domains

Whitelist specific email domains to enable org-wide access. Approved users can request and review customer recordings without you having to invite each person individually.

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Disconnect Intercom

  1. Go to Workspace Settings > Integrations.
  2. Click Disconnect next to the Intercom integration.
Disconnecting will make Userplane inoperable within Intercom. Your existing recordings and links won’t be affected.

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Learn more