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Userplane integrates with Intercom, Zendesk, and Slack so your support agents can create recording links and view recordings without leaving their tools. If you use a different help desk, the Chrome extension provides the same core workflow alongside any browser-based tool.

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Choose your help desk

Intercom

Sidebar app, Cmd+K shortcuts, and macro support inside the Intercom inbox

Zendesk

Ticket sidebar, editor button, and top bar app inside Zendesk

Slack

Slash command, message shortcuts, and App Home dashboard inside Slack

Chrome Extension

Side panel for creating links and viewing recordings alongside any browser-based tool

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Connect Intercom

1

Open Integrations settings

Go to Workspace Settings > Integrations.
2

Click Connect Intercom

Click Connect Intercom. You’ll be redirected to Intercom to authorize the connection.
3

Authorize

Userplane requests permissions to read conversations and manage the inbox sidebar app.
4

Done

After authorizing, you’ll be redirected back to Userplane and the connection is active.

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What happens when you connect

  • Userplane is installed in your Intercom inbox. Agents can create recording links and view recordings directly from conversations.
  • Intercom shortcuts are added so agents can request recordings using Cmd+K.
  • If Userplane isn’t pinned to your sidebar, go to your Intercom inbox, select Edit app, and pin Userplane.
Only workspace owners and admins can manage the Intercom integration.
See Intercom Integration for the full reference.

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Connect Zendesk

1

Install from the Zendesk Marketplace

Find Userplane in the Zendesk Marketplace and install it to your Zendesk account.
2

Open the Userplane app

Open any ticket in Zendesk. Click the Userplane app in the ticket sidebar.
3

Connect to Userplane

Click Connect to Userplane. You’ll be redirected to authorize the connection and select your workspace.
4

Done

After authorization, the Userplane app is active across the ticket sidebar, ticket editor, and top bar.

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What happens when you connect

  • A ticket sidebar app appears in every ticket for creating links and viewing recordings.
  • A ticket editor button is added to the reply toolbar for inserting links directly into drafts.
  • A top bar app provides quick link creation from anywhere in Zendesk.
  • Tickets are automatically tagged with userplane-recording-requested when a link is created.
  • Internal notes are posted to tickets when recordings arrive.
Only workspace owners and admins can authorize the Zendesk connection.
See Zendesk Integration for the full reference.

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Connect Slack

1

Open Integrations settings

Go to Workspace Settings > Integrations.
2

Click Connect Slack

Click Connect Slack. You’ll be redirected to Slack to authorize the connection.
3

Authorize

Review the permissions and click Allow.
4

Done

After authorizing, you’ll be redirected back to Userplane and the integration is active.

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What happens when you connect

  • The /userplane slash command is registered in your Slack workspace. Agents can type it in any channel to create a recording link.
  • A message shortcut is added so agents can right-click any Slack message to create a link in context.
  • The Userplane App Home tab appears in Slack with a personal dashboard for each agent.
  • Agents receive DM notifications when a recording arrives for a link they created from Slack. Any team member can also opt in to receive Slack DMs for all recordings via notification preferences.
Only workspace owners and admins can connect the Slack integration.
See Slack Integration for the full reference.

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Chrome Extension

If your team uses a help desk other than Intercom or Zendesk, install the Chrome extension to get the same recording link workflow from a browser side panel.
1

Install from the Chrome Web Store

Find Userplane in the Chrome Web Store and click Add to Chrome. Pin the extension to your toolbar.
2

Open the side panel

Click the Userplane icon in the toolbar. The side panel opens on the right side of your browser.
3

Sign in

Click Sign in to continue. You’ll be redirected to the Userplane dashboard to authenticate. After signing in, return to the side panel and click Refresh if needed.
4

Select your workspace

If you belong to multiple workspaces, select the one you want to use.

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What you get

  • A side panel with tabs for Links, Recordings, Create, and Settings.
  • Keyboard shortcut (Cmd+Shift+Y / Ctrl+Shift+Y) to create a link instantly.
  • Right-click context menus for quick link creation.
  • Omnibox — type userplane in the address bar to create a link with a reference.
  • Auto-populates the link reference with the current tab URL (e.g., your ticket page).
The Chrome extension works with any help desk. See Other Help Desks for workflow tips.
See Chrome Extension Integration for the full reference.

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Invite your team

Once connected, invite your help desk agents to your Userplane workspace so they can use the integration:
1

Enter email addresses

Enter the email addresses of the agents you want to invite.
2

Select members to invite

Alternatively, go to Workspace Settings > Team and click Invite Member.
3

Send invitations

Invited users will receive an email invitation to join your workspace.
4

Optionally whitelist domains

Whitelist specific email domains to enable org-wide access. Approved users can use Userplane without individual invites.
If you connected Intercom, you’ll see recommendations from your Intercom admins when inviting members.

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Disconnect

  1. Go to Workspace Settings > Integrations.
  2. Click Disconnect next to the integration you want to remove.
Disconnecting removes the Userplane app from your help desk. Existing recordings and links are preserved.

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Learn more