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The Chrome extension lets your support team create recording links, manage links, and view recordings from a dedicated side panel — without leaving the browser tab. It works alongside any web-based tool, including help desks, CRMs, and internal dashboards.

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What the extension does

  • Opens as a Chrome side panel for creating, managing, and sharing recording links.
  • Supports a keyboard shortcut (Cmd+Shift+Y on Mac, Ctrl+Shift+Y on Windows/Linux) to open the Create Link form instantly.
  • Provides right-click context menus for creating links and navigating to links or recordings.
  • Includes an omnibox command — type userplane in the address bar, then a reference — to jump straight to link creation with a pre-filled reference.
  • Auto-populates the link reference field with the current page URL (configurable in settings).
  • Supports workspace switching for teams with multiple workspaces.
The Chrome extension is a management tool — it does not record the screen itself. Customers record by clicking the recording link you share with them.

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Installing the extension

1

Install from the Chrome Web Store

Find Userplane in the Chrome Web Store and click Add to Chrome.
2

Pin the extension

Click the Extensions icon (puzzle piece) in the Chrome toolbar and pin Userplane so it’s always visible.
3

Open the side panel

Click the Userplane icon in the toolbar. The side panel opens on the right side of your browser window.

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Signing in

1

Click Sign In

On first open, the side panel shows a login prompt. Click Sign in to continue.
2

Authenticate via the dashboard

A new tab opens to the Userplane dashboard. Sign in with your account.
3

Return to the side panel

Return to the side panel. If it hasn’t updated, click Already signed in? Refresh.
4

Select your workspace

If you belong to multiple workspaces, select the one you want to use. You can switch workspaces later from the Settings tab.

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Extension permissions

When you install the extension, Chrome grants the following permissions:
PermissionWhat it’s used for
StoragePersisting your workspace selection and preferences
Side PanelDisplaying the Userplane interface alongside your browser
TabsReading the current tab URL to auto-populate link references
Context MenusAdding right-click options for quick link creation
The extension also communicates with the Userplane API to fetch and manage your workspace data.
If you don’t have a workspace yet, the extension prompts you to create one.

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Requirements

  • Google Chrome (or Chromium-based browsers like Edge)
  • A Userplane workspace account