Chrome Extension Link Creation

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Create a recording link

• Extension Icon
• Keyboard Shortcut
• Context Menu
• Omnibox

1

Click the Userplane icon

Click the Userplane icon in your Chrome toolbar. The side panel opens to the Links list.

2

Open the Create tab

Click the Create tab in the bottom navigation of the side panel.

3

Fill in the form

• Link Reference (optional) — a URL, ticket number, or customer reference. Auto-populates with the current tab URL if Prefill Reference is enabled.
• Domain (required) — select from your workspace’s domains. The first domain is auto-selected.
• Project (optional) — associate the link with a project for organization. The default project is auto-selected if one exists.
• Reusable — toggle whether the link can be used for multiple recordings or just one.

4

Create the link

Click Create Link. If successful, the Share Link screen appears.

5

Share the link

Click Copy Link to copy the URL to your clipboard, then paste it into your help desk reply, email, or chat.

1

Press the shortcut

Press Cmd+Shift+Y (Mac) or Ctrl+Shift+Y (Windows/Linux) from any Chrome tab. The side panel opens directly to the Create Link form.

2

Fill in the form

• Link Reference — auto-populates with the current tab URL if Prefill Reference is enabled. Edit or clear it as needed.
• Domain (required) — select from your workspace’s domains.
• Project (optional) — associate the link with a project.
• Reusable — toggle for single or multiple recordings.

3

Create the link

Click Create Link. The Share Link screen appears.

4

Share the link

Click Copy Link to copy the URL to your clipboard, then paste it into your help desk reply, email, or chat.

You can customize this shortcut at chrome://extensions/shortcuts. Find Userplane and change the Create Recording Link binding to your preferred key combination.

1

Right-click to open the menu

Right-click anywhere on a web page and select Create Recording Link. You can also right-click the Userplane extension icon in the toolbar and select Create Recording Link.

2

Fill in the form

The side panel opens to the Create Link form. If Prefill Reference is enabled, the Link Reference field auto-populates with the current page URL.

• Domain (required) — select from your workspace’s domains.
• Project (optional) — associate the link with a project.
• Reusable — toggle for single or multiple recordings.

3

Create the link

Click Create Link. The Share Link screen appears.

4

Share the link

Click Copy Link to copy the URL to your clipboard, then paste it into your help desk reply, email, or chat.

1

Activate the omnibox

Type userplane in the Chrome address bar, then press Tab. The address bar changes to show “Userplane - Create Recording Link”.

2

Type a reference and press Enter

Type a reference — a customer name, ticket number, or URL — and press Enter. The side panel opens to the Create Link form with your reference pre-filled.

3

Complete the form

• Domain (required) — select from your workspace’s domains.
• Project (optional) — associate the link with a project.
• Reusable — toggle for single or multiple recordings.

4

Create the link

Click Create Link. The Share Link screen appears.

5

Share the link

Click Copy Link to copy the URL to your clipboard, then paste it into your help desk reply, email, or chat.

The omnibox works well when the reference is already known — such as a ticket number or customer name — and you want to skip opening the side panel first.

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Prefill Reference

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When to use each method

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Related articles

• Chrome Extension Side Panel — overview of the side panel navigation.
• Chrome Extension Link Management — browse, edit, and delete links.
• Chrome Extension Recordings — browse recordings received from your links.
• Requesting a Recording — creating links from the Userplane dashboard.
• Reusable Links — how reusable links work.