Welcome to Userplane
Userplane helps your support team request screen recordings from customers in seconds. Instead of asking customers to describe what went wrong, send them a simple link and get a full video of the issue — complete with console logs, network activity, and more.How it works
Send a recording link
Create a recording link from your dashboard, the Chrome extension, or directly inside an Intercom,
Zendesk, or Slack conversation. Share it with your customer via chat, email, or any support channel.
Customer records their screen
The customer clicks the link, records their screen in one click — no installs, no sign-up
required. Audio and browser activity are captured automatically.
Jump in
Quickstart
Create your first recording link and start capturing issues in minutes
Recordings
Request, review, and share session recordings with your team
Web SDK
Integrate Userplane programmatically into your app
Integrations
Connect Userplane with Intercom, Zendesk, Slack, the Chrome extension, and your support tools
AI Agents
Connect Claude, Cursor, VS Code, or ChatGPT to analyze recordings, search docs, or use the
Claude Code plugin for automated integration
Explore by role
Support Agents
Send recording links via Intercom, Zendesk, Slack, or the Chrome extension, and use shortcuts
and macros
Support Engineers
Configure your workspace, verify domains, manage permissions, and set up redaction
Developers
Install the SDK, attach metadata, configure redaction, and integrate with your framework
What gets captured
Screen Video
Full screen recording of the customer’s browser session, exactly as they experienced it
Console Logs
JavaScript errors, warnings, and log output captured in sync with the video timeline
Network Activity
HTTP requests and responses, including status codes, headers, and timing
User Actions
Clicks, scrolls, navigation events, and form interactions annotated on the timeline
Audio
Optional microphone capture so customers can narrate the issue as they record
Custom Metadata
Attach user IDs, account data, and app state via the SDK for richer context