Userplane helps your support team request screen recordings from customers in seconds. Instead of asking customers to describe what went wrong, send them a simple link and get a full video of the issue — complete with console logs, network activity, and more.
Create a recording link from your dashboard, the Chrome extension, or directly inside an Intercom,
Zendesk, or Slack conversation. Share it with your customer via chat, email, or any support channel.
Create a recording link
2
Customer records their screen
The customer clicks the link, records their screen in one click — no installs, no sign-up
required. Audio and browser activity are captured automatically.
Customer records their screen
3
Review the full session
Watch the video alongside synchronized console logs, network requests, and user actions. Use the
Issue Analyzer to surface root causes instantly.
