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Userplane sends notifications to keep you informed about recordings, usage, and workspace activity. You can control which notification types you receive and, for incoming recordings, which channels deliver them.

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Notification types

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Notification channels

Incoming recording notifications can be delivered through any combination of the following channels: Email is always available. Slack, Intercom, and Zendesk channels appear only when your workspace admin has connected the respective integration.
Intercom and Zendesk notifications are context-tied — they only fire when the recording link was created from a conversation or ticket in that tool. Slack and email notifications fire for all incoming recordings regardless of where the link was created.

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Configuring preferences

1

Open Notifications settings

Go to Account Settings > Notifications.

Notification preferences

2

Toggle notification types

Toggle each notification type on or off. Changes are saved automatically.

Workspace notification preferences

3

Configure incoming recording channels

Under Incoming Recordings, toggle each channel individually. Only channels with active integrations are shown alongside Email.Enable the channels you want — you can use more than one at a time.

Incoming recording channel toggles

Only toggles your role can control are shown. If a notification type is missing, it is either always enabled or not applicable for your role.

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Role-based rules

  • Usage notifications — Owners always receive these and cannot opt out. Admins and members can toggle them freely.
  • Admin notifications — Owners always receive these and cannot opt out. Members never receive them. Only admins see this toggle and can opt in or out.
  • Feature highlights and Incoming recordings — All roles can toggle these.

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Defaults

Incoming recording notifications are opt-in across all channels. Enable the channels you want to use — each one can be toggled independently.

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Role changes

When a member’s role changes, notification preferences that the new role cannot control are automatically set to their correct value. For example, promoting someone to owner forces usage and admin notifications on. Demoting an owner to member forces admin notifications off. Preferences the new role can control are left unchanged.

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Channel-specific guides