Configure how and where you receive notifications from Userplane
Userplane sends notifications to keep you informed about recordings, usage, and workspace activity. You can control which notification types you receive and, for incoming recordings, which channels deliver them.
Incoming recording notifications can be delivered through any combination of the following channels:
Channel
What it does
Requires
Email
Sends an email when a recording arrives.
Nothing — always available.
Slack
Sends a direct message in Slack when a recording arrives.
Active Slack integration + matching email.
Intercom
Posts an admin note to the Intercom conversation the recording link came from.
Active Intercom integration.
Zendesk
Posts an internal note to the Zendesk ticket the recording link came from.
Active Zendesk integration.
Email is always available. Slack, Intercom, and Zendesk channels appear only when your workspace admin has connected the respective integration.
Intercom and Zendesk notifications are context-tied — they only fire when the recording link was
created from a conversation or ticket in that tool. Slack and email notifications fire for all
incoming recordings regardless of where the link was created.
Toggle each notification type on or off. Changes are saved automatically.
Workspace notification preferences
3
Configure incoming recording channels
Under Incoming Recordings, toggle each channel individually. Only channels with active integrations are shown alongside Email.Enable the channels you want — you can use more than one at a time.
Incoming recording channel toggles
Only toggles your role can control are shown. If a notification type is missing, it is either always enabled or not applicable for your role.
When a member’s role changes, notification preferences that the new role cannot control are automatically set to their correct value. For example, promoting someone to owner forces usage and admin notifications on. Demoting an owner to member forces admin notifications off. Preferences the new role can control are left unchanged.
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