How it works
- Create a recording link — pick a project, domain, and optional reference, then share the link with your customer.
- Customer records — your customer opens the link in their browser and records their screen. No installs or extensions needed.
- Review the recording — watch the video and inspect console errors, network requests, client actions, and any custom metadata.
Create your first recording link
Open the Create Link dialog
Click Create Link in the top right of
the navbar.
Fill in the link details
- Project — choose which project this recording belongs to. - Domain — select a verified
domain to brand the link with your site’s identity (optional but recommended). - Reference —
add an external reference like a ticket number or URL (e.g.
JIRA-456). - Reusable — toggle whether the link can be used once or multiple times.
Review a recording
Open the Recordings page
Go to Recordings from the sidebar.
Inspect the details
Click a recording to open the detail view. Use the right-hand tabs to dig into:
| Tab | What it shows |
|---|---|
| Info | Link details, customer notes, system metadata, and custom metadata |
| Console | Browser console logs including errors, warnings, and messages |
| Network | HTTP requests with timing and status codes |
| Actions | Clicks, inputs, and page navigations |
| Backend | Server-side logs if you’ve configured them |
What gets captured
Every recording includes a video of your customer’s screen. Depending on your domain recording preferences, you can also capture:- Browser console logs
- Network request and response data
- Client-side actions (clicks, inputs, navigation)
- Server-side and backend logs
- Voice and device audio (when enabled)
- Customer notes
- System metadata (browser, OS, page URL)
Next steps
- Set up your workspace — invite your teammates and configure settings.
- Connect Intercom — request recordings directly from Intercom conversations.
- Customize your recording links — add your branding and configure what gets captured.