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Userplane helps your support team request screen recordings from customers in just a few seconds. Instead of asking customers to describe what went wrong, you can send them a simple link and get a full video of the issue, complete with console logs, network activity, and more.

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How it works

  1. Create a recording link — pick a project, domain, and optional reference from the dashboard or the Chrome extension, then share the link with your customer.
  2. Customer records — your customer opens the link in their browser and records their screen. No installs or extensions needed.
  3. Review the recording — watch the video and inspect console errors, network requests, client actions, and any custom metadata.
1

Open the Create Link dialog

Click Create Link in the top right of the navbar.

Create Link dialog

2

Fill in the link details

  • Project — choose which project this recording belongs to. - Domain — select a verified domain to brand the link with your site’s identity (optional but recommended). - Reference — add an external reference like a ticket number or URL (e.g. JIRA-456). - Reusable — toggle whether the link can be used once or multiple times.

Filled Create Link form

3

Share the link

Click Create and copy the link. Send it to your customer through chat, email, or a help desk macro.

Share the link

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Review a recording

1

Open the Recordings page

Go to Recordings from the sidebar.
2

Find the recording

Browse recordings in the grid view, or filter by project, member, or link.

Recordings list

3

Inspect the details

Click a recording to open the detail view. Use the right-hand tabs to dig into:

Recording detail view

Console logs panel

Network logs panel

Action logs panel

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What gets captured

Every recording includes a video of your customer’s screen. Depending on your domain recording preferences, you can also capture:
  • Browser console logs
  • Network request and response data
  • Client-side actions (clicks, inputs, navigation)
  • Server-side and backend logs
  • Voice and device audio (when enabled)
  • Customer notes
  • System metadata (browser, OS, page URL)
Sensitive data can be automatically redacted to keep things secure. See Sensitive Data Redaction for more details.

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Next steps