Protect customer privacy by blurring sensitive content in recordings
When you collect screen recordings from customers, those recordings might capture sensitive information — passwords, credit card numbers, personal details, or internal data your customers wouldn’t want shared. Userplane’s blur feature ensures this kind of content is automatically obscured so your team only sees what they need to troubleshoot the issue.
Sensitive content is blurred directly in the recording. The element is still visible in the video, but its contents are obscured so text and images can’t be read. The blur is adaptive — it adjusts its intensity based on the size of the content, so small text and large images are both properly obscured.Blurring happens at capture time, which means sensitive data is never recorded in a readable state.
Userplane automatically recognizes and blurs common sensitive elements without any extra setup. When the Hide sensitive fields preference is enabled for a domain, elements like password fields and credit card inputs are blurred by default.If you’re already using another session replay or analytics tool — like FullStory, Hotjar, Sentry, LogRocket, or Clarity — Userplane recognizes the privacy attributes you’ve already added for those tools. This means elements you’ve already marked as sensitive in your existing setup are automatically blurred in Userplane recordings too, with no additional work.
For broader control, your development team can define blur targets using meta tags in the page’s <head>. This is useful when you want to blur entire sections without modifying individual elements.
If you’re already using privacy attributes from other tools, Userplane respects them automatically. Supported tools include FullStory, Hotjar, Sentry, OpenReplay, Heap, Amplitude, LogRocket, Microsoft Clarity, ContentSquare, Smartlook, Mouseflow, Inspectlet, Lucky Orange, and others.For example, if your page already uses data-hj-suppress for Hotjar or .sentry-block for Sentry, those elements will be blurred in Userplane recordings automatically.
Toggle the Hide sensitive fields preference to enable automatic blur for recordings on this domain.
Domain recording preferences
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Customer controls
Before starting a recording, customers can optionally toggle whether to hide sensitive content. This gives them control over their own privacy during the session.
