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When you collect screen recordings from customers, those recordings might capture sensitive information — passwords, credit card numbers, personal details, or internal data your customers wouldn’t want shared. Userplane’s blur feature ensures this kind of content is automatically obscured so your team only sees what they need to troubleshoot the issue.

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How blurring works

Sensitive content is blurred directly in the recording. The element is still visible in the video, but its contents are obscured so text and images can’t be read. The blur is adaptive — it adjusts its intensity based on the size of the content, so small text and large images are both properly obscured. Blurring happens at capture time, which means sensitive data is never recorded in a readable state.

Blur in action — before recording

Blur in action — sensitive fields detected

Blur in action — fields obscured

Blur in action — recording with blur active

Blur in action — playback verification

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Automatic blurring

Userplane automatically recognizes and blurs common sensitive elements without any extra setup. When the Hide sensitive fields preference is enabled for a domain, elements like password fields and credit card inputs are blurred by default. If you’re already using another session replay or analytics tool — like FullStory, Hotjar, Sentry, LogRocket, or Clarity — Userplane recognizes the privacy attributes you’ve already added for those tools. This means elements you’ve already marked as sensitive in your existing setup are automatically blurred in Userplane recordings too, with no additional work.

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Marking elements for blur

Your development team can mark specific elements to be blurred in recordings. There are a few ways to do this:

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Data attribute

Add data-userplane-blur to any HTML element to blur it and its children in recordings.

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CSS class

Add the userplane-mask class to any element you want blurred.

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Meta tags

For broader control, your development team can define blur targets using meta tags in the page’s <head>. This is useful when you want to blur entire sections without modifying individual elements.
Any element matching those CSS selectors will be blurred during recording.

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Excluding elements from blur

If an element is being blurred but shouldn’t be, it can be explicitly excluded:

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Third-party tool compatibility

If you’re already using privacy attributes from other tools, Userplane respects them automatically. Supported tools include FullStory, Hotjar, Sentry, OpenReplay, Heap, Amplitude, LogRocket, Microsoft Clarity, ContentSquare, Smartlook, Mouseflow, Inspectlet, Lucky Orange, and others. For example, if your page already uses data-hj-suppress for Hotjar or .sentry-block for Sentry, those elements will be blurred in Userplane recordings automatically.

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Enabling automatic redaction

Automatic blur is controlled per domain via Domain Recording Preferences.
1

Open Domain settings

Go to Workspace Settings > Domains and select a verified domain.

Domain list

2

Enable Hide sensitive fields

Toggle the Hide sensitive fields preference to enable automatic blur for recordings on this domain.

Domain recording preferences

3

Customer controls

Before starting a recording, customers can optionally toggle whether to hide sensitive content. This gives them control over their own privacy during the session.

Customer blur toggle