Recording duration
The default maximum recording duration is 3 minutes (180 seconds). When a customer reaches the time limit, the recording stops automatically. The minimum recording duration is 1 second. Recordings shorter than this are discarded.File size limits
| Resource | Maximum size |
|---|---|
| Video recording | 500 MB |
| Audio recording | 50 MB |
| Thumbnail | 10 MB |
| Console logs | 50 MB |
| Company logo | 4 MB |
Supported video codecs
Recordings use the best codec available in the customer’s browser. Userplane supports the following codecs in priority order:| Codec | Notes |
|---|---|
| AV1 | Best compression, ~30% smaller than VP9. Used when available. |
| VP9 | Excellent compression, widely supported. |
| H.264 | Hardware-accelerated, best Safari support. |
| VP8 | Good compatibility, used as a fallback. |
Supported thumbnail formats
Thumbnails are captured as PNG, JPEG, or WebP images.Audio capture
When voice and device audio capture is enabled in your domain recording preferences, Userplane records the user’s microphone input and system audio alongside the screen video. The audio track is stored separately and played back in sync with the video in the recording detail view.Log file formats
| Log type | Format |
|---|---|
| Console logs | NDJSON (newline-delimited JSON) |
| Network logs | JSON |
| Client actions | JSON |