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A recording starts with a link. You create a recording link in Userplane, share it with your customer, and they record their screen directly in the browser — no installs required.
1

Open the Create Link dialog

Click the Create Link button in the top right corner.
2

Fill in the link details

  • Project — choose which project this recording belongs to. This helps you organize and filter recordings later. - Domain — select a verified domain to brand the recording link with your site’s identity. Optional but recommended. - Reference — add an external reference like a ticket number or URL (e.g. JIRA-456, a GitHub issue link). This makes it easy to find the recording later. - Reusable — toggle whether the link can be used once or multiple times.
3

Copy and share

Click Create and copy the link.
Send the recording link to your customer through any channel — email, live chat, Intercom, or your help desk. When the customer opens the link, they see a branded recording page and can start recording immediately.
If you use Intercom, you can create and send recording links directly from the Intercom inbox app.

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What happens next

After the customer finishes recording, the recording appears in your Recordings page. Incoming recording notifications are opt-in. To receive email alerts when recordings arrive, enable “Incoming recordings” in your notification preferences.

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Sharing with non-members

You can send a recording link to anyone, including people outside your workspace. However, they need to join the workspace to view the recording. The recording link itself is open to any recipient for recording purposes.