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When you connect Slack, the /userplane command is registered in your Slack workspace. Type it in any channel or DM to open a link creation form as a modal — no need to switch tabs or open the Userplane dashboard.

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Using the slash command

1

Type /userplane

In any Slack channel, DM, or thread, type /userplane and press Enter.
2

Fill in the link details

A modal opens with a form. Select a Project and Domain, and optionally edit the Link Reference and Message for the recipient.
3

Click Create

Click Create. The link is generated and posted to the channel as a message the team can see.
You can pass optional text directly in the command to pre-fill the Link Reference field: 
/userplane TICKET-1234
/userplane Login bug — checkout flow
/userplane https://github.com/org/repo/issues/99
Whatever you type after /userplane appears in the Link Reference field when the modal opens. You can edit it before submitting or leave it as-is.
This pairs well with ticket workflows — copy the ticket ID from your help desk, type /userplane TICKET-ID, and the reference is already set when the modal opens.
  • A message is posted to the channel with a Share Recording button customers can use to open the link.
  • You receive a DM when the customer submits the recording. See Slack Notifications.
  • The recording link appears in your Userplane dashboard under Links.

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Viewing recordings

When the customer submits, open the recording in Userplane for full playback.
1

Recording received

You get a DM in Slack with a View Recording button. Click it to open the recording in Userplane.
2

Review the session

Watch the video and inspect the captured data.

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When to use slash command vs. other surfaces

Slash command (/userplane)Message shortcutApp Home
AccessType in any channel or DMRight-click any messageOpen the Userplane app tab
Best forQuick link creation mid-conversationLinking a request to a specific messageBrowsing and managing links
Posts toThe channel you typed inThe message’s channel or threadDoesn’t post to a channel
Pre-fill referenceYes — add text after /userplaneNoNo

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Requirements

  • The Slack integration must be connected.
  • The agent must be a member of the Userplane workspace (matched by email).