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If your team uses a help desk other than Intercom or Zendesk — Freshdesk, HubSpot, Help Scout, Salesforce Service Cloud, or any other browser-based tool — the Userplane Chrome extension provides the same core workflow: create recording links, manage links, and view recordings from a side panel that works alongside any tab.

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Why use the Chrome extension

  • Works with any web-based tool — no marketplace installation or OAuth connection required.
  • Auto-populates link references — the current page URL (e.g., your ticket page) is captured automatically.
  • Same features — create links, manage links, view recordings, filter, search, and share — just like the Intercom and Zendesk integrations.
  • Keyboard shortcuts — press Cmd+Shift+Y to create a link in seconds.
  • No integration setup — install the extension, sign in, and start creating links immediately.

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Getting started

1

Install the Chrome extension

Install Userplane from the Chrome Web Store and pin it to your toolbar. See Chrome Extension for details.
2

Sign in and select your workspace

Open the side panel and sign in with your Userplane account. Select your workspace if you belong to multiple.
3

Open a ticket in your help desk

Navigate to the ticket or conversation where the customer is reporting an issue.
4

Open the side panel

Click the Userplane icon in your toolbar — or press Cmd+Shift+Y (Mac) / Ctrl+Shift+Y (Windows/Linux).
5

Create a recording link

The Link Reference field auto-populates with the ticket URL. Select a domain and project, then click Create Link.
6

Share the link

Copy the link and paste it into your help desk reply. The customer clicks the link, records their screen, and you receive the recording in Userplane.

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Comparison with native integrations

CapabilityIntercom / Zendesk IntegrationChrome Extension
Create recording linksInside the help desk UISide panel alongside any tool
Auto-populate referenceFrom conversation or ticket contextFrom current tab URL
View recordingsIn-app sidebar + dashboardSide panel + dashboard
Ticket tagging / internal notesAutomaticManual (paste the link into your reply)
Keyboard shortcutsCmd+K (Intercom)Cmd+Shift+Y
Setup requiredOAuth + marketplace installInstall extension and sign in

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Tips for teams without a native integration

  • Enable Prefill Reference — in extension settings, keep this toggle on so the ticket URL is captured automatically every time you create a link.
  • Use reusable links with templates — create reusable recording links and embed them in your help desk’s canned responses, macros, or templates.
  • Use the omnibox for fast access — type userplane in the Chrome address bar, press Tab, type a ticket number or customer name, and press Enter. See Chrome Extension Shortcuts.
  • Organize by project — assign links to projects so recordings are easy to filter by team, product area, or customer segment.