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When you connect Slack, a Userplane tab appears in the Apps section of your Slack sidebar. The App Home gives you a personal dashboard — recent recordings, recent links, and an inline form for creating new ones — without leaving Slack.

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Dashboard overview

Open the Userplane app in Slack and click the Home tab. You’ll see:
  • Recent Recordings — the three most recent recordings in your workspace, with thumbnails and links to open them in Userplane.
  • Recent Links — the three most recent recording links you’ve created.
  • Create Link — a button to open the inline link creation form.
The App Home shows data specific to your account. If your email isn’t matched to a workspace member, you’ll see an access prompt instead.
1

Click Create Link

In the App Home, click Create Link.
2

Select a project and domain

Choose the Project and Domain from the dropdowns. Your last selection is remembered for the next time.
3

Click Create

Click Create. The link is generated and the App Home updates to show a success view with the new link URL.

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Browsing recordings

1

Click View All in the Recordings section

From the App Home, click View All under Recent Recordings to open the full browse view.
2

Apply filters

Use the filter dropdowns to narrow by Project, Domain, or Date Range (last 7 days, last 30 days, or all time).
3

Click Go

Click Go to apply your filters. Results update in the same view.
4

Navigate pages

Use the Next and Previous buttons to move through paginated results (10 recordings per page).
5

Open a recording

Click any recording to open it in Userplane for full playback and inspection.
1

Click View All in the Links section

From the App Home, click View All under Recent Links.
2

Apply filters

Filter by Project, Domain, or Status (active, expired, or all).
3

Click Go

Click Go to apply your filters.
4

Navigate pages

Use Next and Previous to page through results.

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Viewing recordings

When a customer completes a recording, click it from the App Home or browse view to open it in Userplane. You’ll have access to the full playback view with synchronized session data.

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Requirements

  • The Slack integration must be connected.
  • The agent must be a member of the Userplane workspace (matched by email).