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The top bar app gives you quick access to Userplane from any page in Zendesk — not just tickets. Use it to create recording links before navigating to a specific ticket, or to generate links you want to share outside of Zendesk.
1

Open the top bar app

Click the Userplane icon in the Zendesk top bar.
2

Request a recording

Click Request Recording, then select a project and domain from the dropdowns.
3

Create and copy

Click Create Link. Copy the link URL to share it via email, Slack, or any other channel.
Since the top bar is not associated with a specific ticket, no ticket context (ID, subject, requester) is captured. For ticket-specific links, use the ticket sidebar or ticket editor instead.

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Reviewing recordings

Once a customer completes a recording, there are two ways to access it:
1

Find the recording

If the link was created from a ticket, Userplane posts an internal note — visible only to agents — with a direct link to the recording playback. Click the link to jump straight to the recording. See Zendesk Notifications for details.
2

Review the recording

Watch the video and inspect the captured data — console logs, network requests, user actions, and metadata.

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When to use the top bar

  • Pre-creating links — generate a recording link before starting a conversation.
  • Sharing outside Zendesk — copy a link to send via email, Slack, or any channel outside of Zendesk.
  • Quick access — create a link without navigating to a specific ticket.

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Requirements

  • The Zendesk integration must be connected.
  • The agent must be a member of the Userplane workspace.
  • Domains must be verified to appear in the domain dropdown.