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Projects can be deleted when they are no longer needed. Userplane uses a soft-delete system with a restoration window so you can recover from accidental deletions.

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Deleting a project

1

Open Projects settings

Go to Workspace Settings > Projects.
2

Open the project menu

Click the menu icon on the project you want to delete.
3

Delete the project

Select Delete and confirm.
When a project is deleted:
  • The project and all associated recordings and links are soft-deleted.
  • Deleted data is not visible in the workspace but is retained temporarily for restoration.
The default project cannot be deleted.

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Restoration windows

After deleting a project, you have a limited time to restore it:
Time since deletionRestoration type
0–3 daysFull restoration — the project, all recordings, and all links are fully restored.
3–30 daysPartial restoration — the project is restored but some associated data may no longer be recoverable.
30+ daysNo restoration — the project and its data are permanently removed.

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Restoring a project

When a project is deleted, the workspace owner receives a confirmation email with a restoration link. This is the only way to restore a deleted project.
1

Check your inbox

After deleting a project, the workspace owner receives an email confirming the deletion. This email contains a time-limited Restore link.
2

Click the restore link

Click the Restore link in the email. The project and its associated data are recovered based on the restoration window above.
The restoration link is time-bound. Once the restoration window expires, the link stops working and the project cannot be recovered. Act promptly if you need to undo a deletion.

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Retention settings

Projects support automatic retention policies that expire recordings after a specified period. Configure retention when editing a project.