How downgrades work
When you downgrade:- Your current plan remains active until the end of the billing period.
- At the next billing cycle, your workspace moves to the new (lower) plan.
- Usage limits adjust to the new plan’s allowances.
- On annual plans, any unused rollover resources are recalculated for the new plan.
Cancelling your subscription
Cancelling works the same as downgrading — your plan remains active until the end of the current billing period, then your workspace reverts to the Free plan.On-hold grace period
If a payment fails (e.g. expired credit card), your subscription enters an on-hold state for up to 14 days. During this grace period:- Your workspace continues to function normally.
- You can update your payment details to resolve the issue.
Plan preview
Before confirming a downgrade, you can preview the new plan’s resource allocations and pricing. This lets you compare what you have now with what the lower plan includes, so there are no surprises.Add-ons and credits
Seat add-ons are retained when you downgrade. If a billing adjustment results in a credit, it is applied automatically to your next invoice.Managing billing
To manage your subscription, update payment details, or view invoices, use the DodoPayments customer portal:- Go to Workspace Settings > Billing.
- Click Manage Subscription to open the customer portal.
Related articles
- Subscription Overview — plan tiers and pricing.
- Monitoring Your Usage — track your resource consumption.