Each Userplane plan includes a set of resources. Understanding how these limits work helps you choose the right plan and avoid unexpected interruptions.
Resource types
| Resource | Description | Billing |
|---|
| Seats | Number of workspace members. | Lifetime (accumulate over subscription). |
| Recording links | Number of recording links you can create. | Per billing period (resets each cycle). |
| Recordings | Number of recordings you can receive. | Per billing period. |
| Screenshots | Number of screenshots (Scale Up and Enterprise only). | Per billing period. |
| Files | Number of file attachments (Scale Up and Enterprise only). | Per billing period. |
How limits work
Each plan includes a set of resources. The numbers on the pricing page are your plan limits.
Resources marked “Unlimited” have a fair usage limit to prevent abuse. If you need more, contact support to request a higher allocation.
Per-plan breakdown
Free
| Resource | Included |
|---|
| Seats | 3 |
| Recordings | 3 |
| Recording links | 3 |
Essential (59/moor47/mo annual)
| Resource | Included |
|---|
| Seats | 5 |
| Recordings | 25 |
| Recording links | Unlimited |
Starter (99/moor79/mo annual)
| Resource | Included |
|---|
| Seats | 10 |
| Recordings | Unlimited |
| Recording links | Unlimited |
Scale Up (249/moor199/mo annual)
| Resource | Included |
|---|
| Seats | 15 |
| Recordings | Unlimited |
| Recording links | Unlimited |
| Screenshots | Unlimited |
| Files | Unlimited |
How limits are enforced
- Below limit — everything works normally.
- At limit — the resource is blocked until the next billing period, until you upgrade, or until you purchase an add-on.
Annual plans and rollover
Annual subscriptions distribute your yearly allocation across months. Unused resources from one month roll over to the next within your billing year.
For example, if your plan includes 300 recordings per year (25 per month) and you use 15 in
January, the remaining 10 carry forward to February.
Fair usage
Resources listed as “Unlimited” are subject to a fair usage limit. Most workspaces never approach this limit.
If you need a higher allocation, open a support ticket and we will review your account.
Seat add-ons
Need more seats than your plan includes? You can purchase additional seats without upgrading. See Seat Add-Ons for details.
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