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Recording expiry automatically revokes access to customer-provided recordings the moment they expire — so sensitive data doesn’t linger longer than it should. This helps you meet SOC 2, GDPR, and internal data retention requirements without relying on manual cleanup. Use expiry when reviewing sensitive account details, troubleshooting short-lived issues, or handling recordings that contain personal data. Set it once, and access is removed exactly when your policies require. By default, recordings automatically inherit your project-level retention policies, so expiry rules are applied consistently without extra configuration.

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Setting an expiry date

1

Open the recording

Open the recording you want to manage.

Recordings list

2

Open settings

Click Settings (gear icon) or the Share menu.

Setting recording expiry

3

Set the expiry

Find Expires at or Expiration and select a date and time.

Edit recording expiry

Once the expiration time is reached, access is revoked immediately.
Recordings inherit project-level retention policies by default. You can override the expiration for individual recordings if needed. See Project Lifecycle for details on configuring automatic retention policies.

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What happens when a recording expires

As soon as a recording expires:
  • The link stops working immediately.
  • The recording is no longer accessible to anyone.
  • Playback and downloads are disabled.
This enforces your retention policies and reduces the risk of unauthorized access to customer data.

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Removing or extending expiry

If your policy allows continued access, you can update the expiration date (up to one year at a time). This is useful for handoffs or longer investigations. To remove expiry entirely, open the recording’s settings and select No expiration. Access is restored immediately.

Expiry duration options